The Guest Relations Supervisor leads the guest relations function, welcomes guests, manages special requests, resolves complaints, and helps deliver a polished, personalized experience in line with EDITION standards. Candidates should have previous experience in guest relations, front office, concierge, or luxury hospitality, along with strong communication, organization, and problem-solving skills. Fluency in Spanish and English is typically expected; additional languages are advantageous. The role requires a professional appearance, confidence dealing with VIP guests, attention to detail, flexibility for shifts, and the ability to coach colleagues while remaining calm in a fast-paced environment.
The Madrid EDITION is a luxury lifestyle hotel operated by Marriott International under the EDITION brand. EDITION combines the service standards and global reach of Marriott with design-led interiors, distinctive restaurants and bars, and a highly curated guest experience. The Madrid property is located in the Spanish capital and caters to luxury leisure travelers, business visitors, and event guests. Employees are expected to provide attentive, discreet, and personalized service while maintaining the brand’s modern and sophisticated character. Marriott offers an international working environment, structured training, career development, and opportunities to move between properties and brands. The hotel works closely with teams across rooms, food and beverage, events, and guest services to create a seamless stay.
Spain’s main island destinations include the Balearic Islands—Mallorca, Ibiza, Menorca, and Formentera—and the Canary Islands, including Tenerife, Gran Canaria, Lanzarote, and Fuerteventura. Hospitality, tourism, restaurants, events, retail, wellness, and marine activities provide the largest number of jobs, with recruitment strongest before the summer season. Island life offers a relaxed outdoor lifestyle, beaches, local festivals, and strong regional food traditions, although housing can be expensive and seasonal work is common. EU, EEA, and Swiss citizens can work in Spain after registering and obtaining the required documentation. Non-EU applicants generally need an employer-sponsored work permit and visa before starting employment. Relocating candidates should confirm accommodation, transport, healthcare registration, tax arrangements, and whether the position is actually based on an island; The Madrid EDITION itself is located in mainland Madrid.
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