Guest Relations Supervisor - The Madrid EDITION

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Relations Supervisor leads the guest relations function, welcomes guests, manages special requests, resolves complaints, and helps deliver a polished, personalized experience in line with EDITION standards. Candidates should have previous experience in guest relations, front office, concierge, or luxury hospitality, along with strong communication, organization, and problem-solving skills. Fluency in Spanish and English is typically expected; additional languages are advantageous. The role requires a professional appearance, confidence dealing with VIP guests, attention to detail, flexibility for shifts, and the ability to coach colleagues while remaining calm in a fast-paced environment.

About the employer

The Madrid EDITION is a luxury lifestyle hotel operated by Marriott International under the EDITION brand. EDITION combines the service standards and global reach of Marriott with design-led interiors, distinctive restaurants and bars, and a highly curated guest experience. The Madrid property is located in the Spanish capital and caters to luxury leisure travelers, business visitors, and event guests. Employees are expected to provide attentive, discreet, and personalized service while maintaining the brand’s modern and sophisticated character. Marriott offers an international working environment, structured training, career development, and opportunities to move between properties and brands. The hotel works closely with teams across rooms, food and beverage, events, and guest services to create a seamless stay.