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Butler Service Desk Agent (Telephone Operator)

United Arab Emirates The St. Regis Dubai The Palm AED 3,500–5,500 per month, typically with accommodation, transport, meals or allowances, medical insurance and annual flight benefits*
Job Description

The Butler Service Desk Agent (Telephone Operator) manages guest calls, requests and service coordination for The St. Regis Dubai The Palm. Requirements typically include previous experience in a luxury hotel, front office, guest services or telephone operations; excellent spoken English; professional telephone etiquette; strong computer and communication skills; and the ability to remain calm while handling multiple requests. Arabic or other languages may be an advantage. The successful candidate is expected to provide discreet, prompt and personalized service, accurately record guest preferences and requests, coordinate with butlers and operating departments, protect guest confidentiality, and maintain the high service standards associated with the St. Regis brand. Flexibility for shifts, weekends and public holidays is essential.

Company Info

The St. Regis Dubai The Palm is a luxury beachfront hotel located on Palm Jumeirah and operated under Marriott International’s St. Regis brand. The property combines refined hospitality, personalized butler service, elegant rooms and suites, fine dining, wellness facilities and access to the private beach at The Palm Jumeirah. St. Regis hotels are known for polished service, attention to detail and distinctive traditions such as afternoon tea and evening rituals. Marriott International is one of the world’s largest hospitality companies, operating a broad portfolio of hotels and resorts across more than 130 countries and territories. Employees generally work in a multicultural environment and receive opportunities for training, internal mobility and career development, subject to the property’s policies and the terms of their employment contract.

Destination Guide

The United Arab Emirates is a major hospitality and tourism market, with opportunities in luxury hotels, resorts, restaurants, airlines, events, retail and travel services, especially in Dubai and Abu Dhabi. The culture is modern and international while remaining grounded in Islamic traditions; respectful dress, punctuality and sensitivity during Ramadan are important. Dubai offers beaches, shopping, desert activities, dining and a busy social life, but living costs can be high. The climate is hot for much of the year, with milder winters. Most overseas employees require employer-sponsored residence and work visas. Employers commonly arrange medical testing, Emirates ID processing and sometimes accommodation, transport, health insurance and flights home. Candidates should verify the written contract, salary, benefits, probation terms and recruitment fees before relocating. UAE employment rules and visa requirements can change, so official government guidance should be checked.