Guest Relation Officer

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Relation Officer welcomes guests, manages arrivals and departures, handles enquiries and requests, coordinates with hotel departments, resolves concerns, and helps create a personalized luxury resort experience. Candidates should have hospitality or guest-service experience, strong English communication skills, a professional appearance, and excellent interpersonal and problem-solving abilities. Knowledge of additional languages, local attractions, and hotel operating systems is advantageous. The role requires flexibility for rotating shifts, weekends, and public holidays, as well as a calm, attentive, and service-focused approach. The successful candidate is expected to represent Marriott and The Laguna professionally while consistently exceeding guest expectations.

About the employer

The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali, is a five-star beachfront resort operated under Marriott International's Luxury Collection brand. Located in the prestigious Nusa Dua area, the resort is known for its landscaped gardens, extensive lagoon pools, private beach, elegant accommodation, restaurants, spa facilities, and personalized Balinese hospitality. As part of Marriott International, employees benefit from established global service standards, training opportunities, career development, and access to an international hospitality network. The resort serves leisure travelers, luxury guests, families, and event visitors, creating a multicultural working environment. Guest-facing colleagues are expected to combine local warmth with refined, attentive service and to support the resort's reputation for memorable, high-quality experiences.