The Guest Experience Expert creates a welcoming, personalized stay for guests at Four Points by Sheraton Bandung. Responsibilities typically include check-in and check-out support, responding to guest requests, providing local information, handling complaints professionally, coordinating with other departments, and maintaining accurate guest records. Candidates should have hospitality or customer-service experience, strong communication skills, a friendly and professional manner, and the ability to work flexible shifts, including weekends and holidays. English and Bahasa Indonesia skills are generally expected; additional languages are advantageous. The role requires attention to detail, teamwork, discretion, problem-solving ability, and a genuine interest in exceeding guest expectations.
Marriott International is one of the world's largest hospitality companies, operating a broad portfolio of hotels and resorts across many countries. Its brands range from full-service luxury properties to select-service hotels, including Four Points by Sheraton. Marriott emphasizes consistent guest service, professional development, inclusion, and opportunities for employees to build careers across properties and departments. Four Points by Sheraton is designed for travelers seeking practical comfort, friendly service, and a relaxed atmosphere, often with convenient business and leisure facilities. Four Points by Sheraton Bandung serves visitors to West Java's capital, a city known for its creative industries, cooler climate, culinary scene, shopping, and nearby natural attractions. Employees typically work within Marriott service standards while adapting their hospitality to local guest needs and Indonesian culture.
Indonesia offers hospitality opportunities across Java, Bali, Lombok, Batam, Sumatra, and other islands, particularly in hotels, resorts, restaurants, tourism, and guest services. Bandung, on Java, has a cooler highland climate, affordable living compared with Jakarta, strong food and café culture, and easy access to nature and cultural attractions. Indonesian workplaces value politeness, teamwork, respect for seniority, and warm personal service. Daily life is generally social and community-oriented, with diverse food, religious traditions, and busy urban transport. Foreign employees normally need an employer-sponsored work permit and appropriate visa, with the company handling much of the immigration process; working on a tourist visa is not permitted. Relocating candidates should confirm salary, accommodation, insurance, tax, transportation, and permit arrangements before accepting. Learning basic Bahasa Indonesia is highly useful, while English is valuable in international hotels.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...