Guest Experience Expert (Concierge)

Job Description

The Guest Experience Expert (Concierge) welcomes guests, provides local recommendations, arranges transportation and activities, handles requests, and helps create a smooth and memorable stay. Candidates should have strong communication and customer-service skills, a polished and professional manner, good local knowledge, and the ability to remain calm while handling multiple requests. Previous experience in concierge, front office, hospitality, or a related service role is preferred. Fluency in English is generally expected; additional languages and knowledge of Kuala Lumpur are advantageous. The role requires flexibility to work shifts, weekends, and public holidays, along with confidence using hotel systems and maintaining high service standards.

Company Info

The Westin Kuala Lumpur is part of Marriott International, one of the world's largest hospitality companies, with a broad portfolio of hotels and resorts across numerous countries. Westin Hotels & Resorts focuses on wellbeing-led hospitality, offering comfortable accommodation, thoughtful service, nutritious dining, fitness facilities, and experiences designed to help guests feel their best. Located in Malaysia's capital, the hotel serves business travellers, leisure visitors, groups, and international guests. Employees typically work in a structured, service-focused environment with access to Marriott's global standards, training resources, and potential career mobility across its brands and destinations. Marriott places emphasis on guest satisfaction, inclusion, teamwork, professional presentation, and consistent operational excellence.

Destination Guide

Malaysia offers varied hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Sabah, and Sarawak, including hotel, restaurant, tourism, wellness, and guest-services roles. Its culture blends Malay, Chinese, Indian, Indigenous, and international influences, with diverse food, festivals, and friendly community life. Kuala Lumpur provides urban convenience, shopping, public transport, and a moderate cost of living, while Langkawi and other coastal destinations offer a slower island lifestyle, beaches, and outdoor activities. Malaysia is generally welcoming to expatriates, although foreign workers need an appropriate employment pass or work permit arranged through an eligible employer before starting work. Applicants should confirm sponsorship, medical requirements, accommodation, taxes, and contract terms. English is widely used in tourism, while Malay and other languages are valuable. New arrivals should budget for housing deposits, transport, healthcare, and relocation expenses.