Guest Experience Expert (Concierge)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Experience Expert (Concierge) welcomes guests, provides local recommendations, arranges transportation and activities, handles requests, and helps create a smooth and memorable stay. Candidates should have strong communication and customer-service skills, a polished and professional manner, good local knowledge, and the ability to remain calm while handling multiple requests. Previous experience in concierge, front office, hospitality, or a related service role is preferred. Fluency in English is generally expected; additional languages and knowledge of Kuala Lumpur are advantageous. The role requires flexibility to work shifts, weekends, and public holidays, along with confidence using hotel systems and maintaining high service standards.

About the employer

The Westin Kuala Lumpur is part of Marriott International, one of the world's largest hospitality companies, with a broad portfolio of hotels and resorts across numerous countries. Westin Hotels & Resorts focuses on wellbeing-led hospitality, offering comfortable accommodation, thoughtful service, nutritious dining, fitness facilities, and experiences designed to help guests feel their best. Located in Malaysia's capital, the hotel serves business travellers, leisure visitors, groups, and international guests. Employees typically work in a structured, service-focused environment with access to Marriott's global standards, training resources, and potential career mobility across its brands and destinations. Marriott places emphasis on guest satisfaction, inclusion, teamwork, professional presentation, and consistent operational excellence.