Assistant Concierge Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Assistant Concierge Manager supports the Concierge Manager in leading daily concierge operations, coordinating guest requests, arranging transportation, recommending local attractions and maintaining strong relationships with VIPs and service providers. Candidates typically need hotel or hospitality experience, supervisory skills, excellent English communication and strong knowledge of Kuala Lumpur. Familiarity with concierge systems, reservations, transportation arrangements and luxury guest service is advantageous. The role expects a polished, proactive and well-organized professional who can resolve problems quickly, coach team members and remain calm during busy periods. Flexibility to work shifts, weekends and public holidays is essential, along with a genuine interest in delivering personalized Westin service.

About the employer

The Westin Kuala Lumpur is a premium Marriott International hotel located on Jalan Bukit Bintang, one of the city’s main shopping, dining and entertainment districts. Westin is Marriott’s wellness-focused hotel brand, known for its emphasis on wellbeing, restorative stays, healthy dining and thoughtful service. The hotel caters to business travelers, leisure guests, families and international visitors, offering guestrooms, restaurants, meeting facilities, fitness amenities and guest-support services. Marriott International is one of the world’s largest hospitality companies, operating thousands of properties across numerous brands and countries. Employees generally work within structured service standards and have access to training, career development and opportunities for international mobility. A concierge leadership role at the hotel involves serving a diverse clientele while representing both the Westin brand and Kuala Lumpur’s local culture.