The Guest Experience Agent/Telephone Operator supports guests by handling requests, enquiries, complaints, wake-up calls and internal communications promptly and professionally. The role requires fluent Arabic and English, strong verbal and written communication, a polished customer-service approach and the ability to use hotel telephone and property-management systems. Previous experience in luxury hospitality, guest relations, front office or a hotel switchboard is preferred. The successful candidate should be calm under pressure, discreet, well presented, culturally aware and available to work rotating shifts, weekends and holidays. Attention to detail, teamwork and a genuine desire to create personalized guest experiences are essential.
The Dubai EDITION is a luxury lifestyle hotel in the heart of Dubai, combining the personalized service of a boutique property with the global standards of Marriott International. EDITION hotels are designed around distinctive architecture, contemporary interiors, refined dining, nightlife and highly personalized guest experiences. The Dubai property attracts international leisure travelers, business guests and high-profile events, creating a multicultural and fast-paced working environment. Employees are generally expected to demonstrate polished presentation, discretion, strong communication and a passion for thoughtful service. As part of Marriott International, the hotel can offer structured training, internal mobility and access to global hospitality career opportunities. Specific benefits, accommodation arrangements and salary details depend on the employment contract and local company policy.
The United Arab Emirates is not an island but a federation of seven emirates, with Dubai and Abu Dhabi offering the broadest hospitality, tourism, retail and events opportunities. Hotels, resorts, restaurants, airlines, cruise services and attractions regularly recruit international staff. The culture is cosmopolitan while remaining rooted in Islamic traditions; modest dress, respectful behavior and sensitivity during Ramadan are important. Lifestyle options range from beaches, desert activities and water sports to shopping, dining and vibrant nightlife. Most expatriates live in shared or employer-provided accommodation, and costs can be high, especially in Dubai. Employers normally sponsor a residence visa, work permit and medical testing after an offer; employees should not work on a tourist visa. Confirm salary, accommodation, transport, insurance, annual leave and airfare before relocating. Arabic is valuable, while English is widely used in the workplace.
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