Guest Services Assistant Manager（ゲストサービス・アシスタントマネージャー）

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Services Assistant Manager supports the smooth operation of the hotel’s front office and guest-services functions at The Ritz-Carlton, Fukuoka. Responsibilities typically include supervising colleagues, coordinating arrivals and departures, handling guest requests and complaints, maintaining service standards, and supporting VIP experiences. Candidates are expected to have experience in luxury hospitality or front-office operations, strong communication and problem-solving skills, professional presentation, and the ability to lead a team. Japanese and English proficiency are highly valuable, while additional languages and experience with hotel systems are advantageous. The role requires flexibility to work shifts, weekends, and holidays, together with a genuine commitment to personalized service.

About the employer

The Ritz-Carlton, Fukuoka is a luxury hotel operated under The Ritz-Carlton brand, part of Marriott International, one of the world’s largest hospitality companies. The hotel combines the brand’s renowned personalized service with Fukuoka’s local culture, cuisine, and contemporary urban setting. Guest-services teams are expected to create polished, memorable experiences while maintaining high standards for discretion, responsiveness, and attention to detail. Marriott offers an international working environment, structured training, employee benefits, and potential career mobility across its global portfolio, although specific benefits depend on the employment contract and local policy. The Fukuoka property serves leisure travelers, business guests, and luxury clientele, making teamwork, cultural awareness, and strong communication particularly important.