Loyalty Manager（ロイヤリティ・マネージャー）

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Loyalty Manager oversees Marriott Bonvoy member engagement and ensures loyal guests receive personalized recognition and service throughout their stay. Responsibilities may include managing loyalty-program enrollment, tracking member preferences, coordinating benefits with front office and other departments, resolving service issues, and supporting guest-retention initiatives. Candidates should have hotel operations or guest-relations experience, strong communication skills, sound knowledge of Japanese hospitality standards, and confidence working with international guests. Japanese and English proficiency are highly desirable. The role requires organization, discretion, commercial awareness, and the ability to build lasting guest relationships while maintaining Ritz-Carlton service standards.

About the employer

The Ritz-Carlton, Fukuoka is a luxury hotel operated by Marriott International, one of the world’s largest hospitality companies. The Ritz-Carlton brand is known for highly personalized service, refined accommodations, strong attention to detail, and its commitment to creating memorable guest experiences. Located in Fukuoka, the hotel serves leisure travelers, business guests, and international visitors exploring Kyushu. Marriott offers employees access to structured training, global career opportunities, hotel benefits, and associate travel programs, subject to local terms and eligibility. The Fukuoka property combines international luxury standards with Japanese omotenashi, emphasizing respect, anticipation of guest needs, and discreet service. A Loyalty Manager contributes directly to the relationship between the hotel, Marriott Bonvoy members, and returning guests.