At Your Service Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The At Your Service Agent handles guest requests by telephone and digital channels, coordinates with hotel departments, records service details, and follows up to ensure guest satisfaction. Candidates should have good spoken and written English, a friendly and professional manner, strong communication and problem-solving skills, basic computer ability, and flexibility to work shifts, weekends, and public holidays. Previous experience in hotel guest service, telephone operator, front office, or customer service is advantageous. The role requires patience, attention to detail, teamwork, discretion, and the ability to remain calm while managing multiple requests in a busy resort environment.

About the employer

Marriott International is one of the world’s largest hospitality companies, operating a broad portfolio of hotels and resorts across many countries. Its brands serve business and leisure travelers through full-service, luxury, select-service, and extended-stay properties. Marriott places strong emphasis on guest satisfaction, service standards, employee development, teamwork, and responsible business practices. The Pattaya Marriott Resort and Spa is positioned as a resort-based workplace serving leisure guests, families, groups, and international travelers visiting Thailand’s eastern seaside destination. Employees typically work across departments such as front office, food and beverage, housekeeping, recreation, engineering, and events. Benefits and working conditions can vary by property and employment contract, but hospitality roles commonly include staff meals, uniforms, training, service-charge eligibility, and opportunities for career progression within the Marriott network.