This university internship supports the Butler team at Mandapa, a Ritz-Carlton Reserve, helping deliver highly personalized guest service. Responsibilities may include welcoming guests, assisting with arrivals and departures, responding to requests, coordinating with hotel departments, arranging activities, maintaining service standards, and protecting guest privacy. Candidates should be enrolled in a hospitality or related university program, have a strong interest in luxury service, good communication and interpersonal skills, a professional appearance, and a willingness to work flexible shifts, weekends, and holidays. English is generally expected; Indonesian and other languages are advantageous. The ideal candidate is attentive, discreet, adaptable, eager to learn, and comfortable working in a demanding, international resort environment.
Mandapa, a Ritz-Carlton Reserve is a luxury resort in Ubud, Bali, operated by Marriott International under its exclusive Ritz-Carlton Reserve brand. Set among rice fields and the Ayung River valley, the resort combines high-end accommodation with Balinese culture, wellness, nature, and highly personalized service. Its Butler team provides discreet, tailored assistance designed around each guest’s preferences, from arrival arrangements and local experiences to dining and daily itineraries. The property emphasizes genuine hospitality, privacy, attention to detail, and strong connections with the surrounding community. As part of Marriott International, employees and interns can gain experience within a global hotel company, receive structured learning, and work alongside colleagues from many countries. The role offers valuable exposure to luxury resort operations and the service standards associated with one of the world’s leading hospitality groups.
For this position, the relevant destination is Bali, Indonesia, especially Ubud. Bali offers opportunities in luxury hotels, restaurants, wellness resorts, tourism, events, and guest services, with strong demand for English-speaking hospitality workers and interns. Balinese culture is deeply shaped by Hindu traditions, temple ceremonies, dance, music, and community life; respectful clothing and behavior are important. Ubud is greener, quieter, and more cultural than the southern beach areas, with rice terraces, markets, yoga studios, cafés, and outdoor activities. Living costs vary, but shared accommodation and local food can make the area manageable on an internship allowance. International interns must obtain the correct Indonesian visa or stay permit arranged with the host organization; working or training on a tourist visa is not permitted. Confirm sponsorship, accommodation, insurance, duration, and permitted activities before travel. Bali has a tropical climate, busy traffic, and seasonal wet weather, so practical planning is essential.
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