Guest Experience Expert (German Speaker) - Ajman Saray, a Luxury Collection Resort

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Experience Expert welcomes guests, supports check-in and check-out, responds to requests, provides local information, handles concerns, and helps create a memorable luxury-stay experience. Fluency in German and English is expected, while additional languages are an advantage. Candidates should have strong communication and interpersonal skills, a polished and professional manner, computer literacy, and the ability to remain calm under pressure. Previous experience in guest relations, front office, hospitality, or a luxury hotel is preferred. The role requires flexibility to work shifts, weekends, and public holidays, with a genuine interest in personalized service and attention to detail.

About the employer

Ajman Saray, a Luxury Collection Resort, is a beachfront hotel in Ajman, United Arab Emirates, operating under Marriott International’s Luxury Collection brand. The resort combines Arabian-inspired design with upscale accommodation, restaurants, leisure facilities, spa services, and private beach access. Its focus is on personalized hospitality, cultural character, and tailored experiences for international leisure and business travelers. As part of Marriott International, the property benefits from global service standards, training resources, career mobility, and employee programs. Team members are expected to deliver attentive, discreet, and culturally aware service while representing both the resort and the Luxury Collection identity. The hotel attracts guests seeking a quieter coastal destination near Dubai and Sharjah, making multilingual guest-service skills particularly valuable.