Guest Experience Expert (Concierge) - Marriott Executive Apartments Kuala Lumpur

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

This role welcomes residents and guests, provides concierge assistance, handles enquiries, recommends local attractions and services, coordinates transportation and reservations, and supports a smooth overall guest experience. Candidates should have strong communication and interpersonal skills, a professional appearance, good local knowledge, and the ability to remain calm while resolving requests or complaints. Previous experience in concierge, front office, guest services, or hospitality is preferred. Fluency in English is important, while additional languages are advantageous. The successful candidate is expected to be service-minded, well organised, attentive to detail, comfortable with hotel systems, and flexible to work shifts, weekends, and public holidays.

About the employer

Marriott Executive Apartments Kuala Lumpur is an extended-stay property operated under Marriott International, one of the world's largest hospitality companies. The residence-style hotel caters to business travellers, expatriates, families, and long-stay guests seeking the services of a hotel with the comfort of an apartment. Its offering typically includes furnished suites, housekeeping, dining, leisure facilities, meeting spaces, and concierge support. Marriott International operates a broad portfolio of well-known hotel brands worldwide and is recognised for structured training, service standards, career development, and employee benefits. In this role, the property team helps residents feel at home while delivering the professional, personalised service associated with the Marriott brand. The Kuala Lumpur location provides access to the city's business districts, shopping areas, restaurants, cultural attractions, and transport network.