Duty Manager

Job Description

The Duty Manager oversees hotel operations during assigned shifts, ensuring smooth front-office service, guest satisfaction, safety, and coordination between departments. Candidates typically need hotel management experience, strong knowledge of guest services and operating procedures, and excellent communication skills in English; additional languages are an advantage. A diploma or degree in hospitality is preferred, together with experience handling complaints, staff supervision, cash or billing matters, and emergency situations. The role requires flexibility for rotating shifts, weekends, and public holidays. Marriott expects a professional, guest-focused leader who can make sound decisions independently, support associates, maintain brand standards, and deliver efficient service in a busy luxury-hotel environment.

Company Info

Putrajaya Marriott Hotel is a luxury Marriott International property in Malaysia’s planned administrative capital, located near IOI Resort City and major attractions such as Putrajaya’s lakes, parks, and government district. The hotel combines full-service accommodation with extensive dining, meetings, weddings, leisure, and wellness facilities, serving business travelers, families, groups, and international visitors. As part of Marriott International, it follows globally recognized standards for hospitality, guest service, associate development, and operational excellence. Employees may benefit from structured training, internal career mobility, Marriott Bonvoy-related exposure, and experience within a large international hotel network. The property’s operations require close teamwork across front office, food and beverage, housekeeping, engineering, events, and security, making it suitable for candidates seeking broad experience in upscale hotel management.

Destination Guide

Malaysia offers hotel, restaurant, tourism, aviation, retail, technology, and business-service opportunities, especially in Kuala Lumpur, Putrajaya, Penang, Langkawi, Sabah, and Sarawak. The country blends Malay, Chinese, Indian, Indigenous, and international cultures, with English commonly used in hotels and business. Lifestyle costs are generally moderate, though Kuala Lumpur and resort destinations can be more expensive. Malaysia also offers beaches, rainforest, islands, historic towns, and excellent food. Foreign employees normally need an employer-sponsored Employment Pass, and the company usually handles the application after issuing an offer; eligibility depends on salary, qualifications, and immigration rules. Candidates should confirm medical, document, tax, and dependent requirements before relocating. Putrajaya is quieter and greener than Kuala Lumpur, while nearby Cyberjaya and Kuala Lumpur provide broader entertainment, transport, and professional opportunities.