Duty Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager oversees hotel operations during assigned shifts, ensuring smooth front-office service, guest satisfaction, safety, and coordination between departments. Candidates typically need hotel management experience, strong knowledge of guest services and operating procedures, and excellent communication skills in English; additional languages are an advantage. A diploma or degree in hospitality is preferred, together with experience handling complaints, staff supervision, cash or billing matters, and emergency situations. The role requires flexibility for rotating shifts, weekends, and public holidays. Marriott expects a professional, guest-focused leader who can make sound decisions independently, support associates, maintain brand standards, and deliver efficient service in a busy luxury-hotel environment.

About the employer

Putrajaya Marriott Hotel is a luxury Marriott International property in Malaysia’s planned administrative capital, located near IOI Resort City and major attractions such as Putrajaya’s lakes, parks, and government district. The hotel combines full-service accommodation with extensive dining, meetings, weddings, leisure, and wellness facilities, serving business travelers, families, groups, and international visitors. As part of Marriott International, it follows globally recognized standards for hospitality, guest service, associate development, and operational excellence. Employees may benefit from structured training, internal career mobility, Marriott Bonvoy-related exposure, and experience within a large international hotel network. The property’s operations require close teamwork across front office, food and beverage, housekeeping, engineering, events, and security, making it suitable for candidates seeking broad experience in upscale hotel management.