Lobby Ambassador

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Lobby Ambassador welcomes guests, provides personalized assistance, supports lobby operations, answers questions, coordinates requests, and helps create a smooth arrival and departure experience. Requirements typically include strong communication and customer-service skills, a professional appearance, basic computer knowledge, and the ability to speak English; additional languages are an advantage. Previous experience in hospitality, guest services, or front office work is preferred. The successful candidate should be warm, attentive, confident, culturally aware, and able to remain calm while handling several requests. Flexibility to work shifts, weekends, and public holidays is expected, together with a commitment to Marriott service standards and teamwork.

About the employer

Putrajaya Marriott Hotel is a full-service luxury hotel located in Malaysia’s planned administrative capital, Putrajaya. It operates under Marriott International, one of the world’s largest hospitality companies, with a broad portfolio of hotels and resorts across many countries. The property serves business travelers, government visitors, families, and event guests, offering accommodation, dining, meeting facilities, leisure amenities, and guest services. Marriott is known for structured operating standards, international career opportunities, employee training, and a strong focus on hospitality, guest satisfaction, inclusion, and professional development. Working at Putrajaya Marriott can provide experience in a major international hotel environment, exposure to multicultural guests, and opportunities to progress in front office, rooms, food and beverage, events, and other hospitality departments.