Supervisor-Concierge

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Supervisor-Concierge oversees concierge operations, coordinates guest requests, provides local recommendations, arranges transportation and activities, and supports smooth communication with other hotel departments. Candidates generally need hospitality experience, preferably in concierge or front-office operations, strong spoken and written English, good knowledge of local attractions, and confidence using hotel systems. Additional languages are an advantage. The role requires polished grooming, excellent customer service, problem-solving ability, leadership skills, and flexibility to work shifts, weekends, and public holidays. The successful candidate is expected to anticipate guest needs, handle requests professionally, coach team members, maintain accurate records, and represent Putrajaya Marriott Hotel warmly and efficiently.

About the employer

Putrajaya Marriott Hotel is an upscale Marriott International property located in IOI Resort City, Putrajaya, Malaysia. The hotel serves leisure travelers, business guests, families, and conference groups, offering accommodation, restaurants, recreation facilities, meeting spaces, and spa services. As part of Marriott International, it operates within one of the world's largest hospitality organizations, known for established service standards, international career opportunities, structured training, and employee benefits that vary by property and employment contract. The hotel is positioned near Putrajaya's government district, shopping, golf, and major attractions, while also providing access to Kuala Lumpur and Kuala Lumpur International Airport. Its concierge and front-office teams play an important role in creating personalized guest experiences and connecting visitors with transportation, dining, sightseeing, and local activities.