Assistant Chief Concierge

Job Description

The Assistant Chief Concierge supports the Chief Concierge in managing concierge operations and delivering personalised guest assistance. Requirements typically include hotel or luxury hospitality experience, strong knowledge of local attractions, transportation, dining and activities, excellent English communication, and proficiency in handling guest requests and concierge systems. Knowledge of additional languages is advantageous. The successful candidate is expected to be professional, welcoming, resourceful and well presented, with strong problem-solving and organisational skills. They should coordinate effectively with front office and other hotel departments, supervise or guide concierge colleagues, build relationships with external suppliers, arrange transport and reservations, and consistently protect guest privacy while exceeding service expectations.

Company Info

Putrajaya Marriott Hotel is a full-service luxury hotel located in Malaysia’s planned administrative capital, Putrajaya. It operates under Marriott International, one of the world’s largest hospitality companies, whose portfolio includes hotels and resorts across numerous global brands and destinations. The property serves business travellers, government and corporate visitors, families, weddings and conference groups. Its operations typically include accommodation, restaurants and bars, meetings and events, leisure facilities, spa services and guest concierge support. As part of Marriott, employees generally work within established service standards, training programmes and opportunities for career development across the group. The hotel’s location near government offices, landmarks, parks and transport links allows concierge colleagues to provide both business and leisure recommendations. Marriott places strong emphasis on guest satisfaction, professional conduct, teamwork, inclusion and consistent delivery of its hospitality standards.

Destination Guide

Malaysia is not one island but a country with a peninsula and island destinations such as Langkawi, Penang, Tioman, Redang and parts of Borneo. Hospitality, tourism, food and beverage, retail, healthcare, technology and shared-services jobs are widely available, with major opportunities in Kuala Lumpur, Penang, Johor, Sabah, Sarawak and resort areas. Putrajaya offers a quieter, modern lifestyle, green spaces and access to Kuala Lumpur, while Langkawi and Penang provide coastal living and established tourism industries. Malaysian culture is diverse, combining Malay, Chinese, Indian and indigenous traditions, with halal food widely available and English commonly used in hotels. Foreign employees normally need an employer-sponsored Employment Pass before starting work; the company handles much of the application process. Relocating workers should arrange passport validity, accommodation, medical cover, banking and transport in advance. Salaries and living costs vary considerably between cities and islands.