Guest Experience Expert - FOA

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Experience Expert - FOA supports front-office operations by welcoming guests, completing check-in and check-out, handling requests, answering questions, processing payments, and resolving concerns professionally. Requirements typically include a secondary school qualification, relevant hotel or customer-service experience, good spoken and written English, basic computer skills, and the ability to work shifts, weekends, and public holidays. Knowledge of Malay or other languages is advantageous. The successful candidate should be warm, attentive, well-groomed, calm under pressure, and confident communicating with international guests. A strong service mindset, teamwork, accurate administration, and willingness to follow Marriott standards are expected.

About the employer

Putrajaya Marriott Hotel is an upscale Marriott International property located in IOI Resort City, Putrajaya, Malaysia. The hotel serves business travellers, families, leisure guests, weddings, conferences, and other large events. Its operations typically include accommodation, restaurants and bars, banqueting, meetings, recreation, spa services, and guest transportation or concierge support. As part of Marriott International, the hotel follows the group’s global hospitality standards and places strong emphasis on guest satisfaction, integrity, teamwork, inclusion, and professional development. Employees may benefit from structured training, internal mobility, international brand exposure, and Marriott associate travel benefits, subject to company policies. The property’s location provides access to Putrajaya’s government district, parks, attractions, Kuala Lumpur, and Kuala Lumpur International Airport.