Guest Experience Expert - AYS

Role summary

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The Guest Experience Expert – AYS supports Marriott’s At Your Service operation by handling guest calls, requests and inquiries promptly and professionally. Requirements typically include a secondary school qualification, previous hotel or customer-service experience, good spoken English, basic computer skills and a professional presentation. Knowledge of additional languages is an advantage. The successful candidate is expected to be courteous, attentive, accurate and responsive, while coordinating with housekeeping, engineering, food and beverage, and other departments to resolve requests. Flexibility to work rotating shifts, weekends and public holidays is essential. Strong communication, teamwork, problem-solving skills and a genuine interest in creating memorable guest experiences are important.

About the employer

Marriott International is one of the world’s largest hospitality companies, operating a broad portfolio of hotels and resorts across luxury, premium and select-service brands. Its properties include Marriott Hotels, The Ritz-Carlton, St. Regis, Sheraton, Westin, Le Méridien and many others. Marriott emphasizes warm hospitality, consistent service standards, professional development and opportunities for internal career progression. Putrajaya Marriott Hotel is a full-service property located in Malaysia’s administrative capital, near major government offices, business districts, attractions and golf facilities. The hotel serves business travellers, leisure guests, conferences and social events, and provides accommodation, restaurants, meetings and recreational facilities. Employees generally work in a structured, multicultural environment with training, teamwork and guest satisfaction at the centre of daily operations.