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Guest Experience Expert - AYS

Malaysia Putrajaya Marriott Hotel MYR 2,000–MYR 2,800 per month, potentially with service charge, allowances and staff benefits*
Job Description

The Guest Experience Expert – AYS supports Marriott’s At Your Service operation by handling guest calls, requests and inquiries promptly and professionally. Requirements typically include a secondary school qualification, previous hotel or customer-service experience, good spoken English, basic computer skills and a professional presentation. Knowledge of additional languages is an advantage. The successful candidate is expected to be courteous, attentive, accurate and responsive, while coordinating with housekeeping, engineering, food and beverage, and other departments to resolve requests. Flexibility to work rotating shifts, weekends and public holidays is essential. Strong communication, teamwork, problem-solving skills and a genuine interest in creating memorable guest experiences are important.

Company Info

Marriott International is one of the world’s largest hospitality companies, operating a broad portfolio of hotels and resorts across luxury, premium and select-service brands. Its properties include Marriott Hotels, The Ritz-Carlton, St. Regis, Sheraton, Westin, Le Méridien and many others. Marriott emphasizes warm hospitality, consistent service standards, professional development and opportunities for internal career progression. Putrajaya Marriott Hotel is a full-service property located in Malaysia’s administrative capital, near major government offices, business districts, attractions and golf facilities. The hotel serves business travellers, leisure guests, conferences and social events, and provides accommodation, restaurants, meetings and recreational facilities. Employees generally work in a structured, multicultural environment with training, teamwork and guest satisfaction at the centre of daily operations.

Destination Guide

Malaysia offers hospitality opportunities in Kuala Lumpur, Putrajaya, Penang, Langkawi, Sabah and Sarawak, with demand in hotels, restaurants, resorts, events and tourism. The culture is multicultural, combining Malay, Chinese, Indian and Indigenous traditions, with English commonly used in hotels. Lifestyle costs vary: Putrajaya and Kuala Lumpur are convenient and modern, while island destinations offer a more relaxed beach-oriented environment but may have fewer services. Employees should expect tropical weather, public-holiday peak periods and shift work. Foreign nationals generally need an employer-sponsored work permit or employment pass; requirements depend on nationality, salary and position, so approval should be confirmed with the employer and Malaysian authorities. Relocation planning should include accommodation, transport, medical insurance, banking and local registration. Malaysia is generally welcoming, though adapting to humidity, traffic and local customs is important.