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The Front Desk Night Captain supervises overnight reception operations, supports guest check-in and check-out, handles requests and complaints, coordinates with other departments, and helps complete night audit and security procedures. Candidates are generally expected to have hotel front-office experience, strong English and Japanese communication skills, sound knowledge of guest-service standards, and confidence working independently at night. Leadership ability, attention to detail, professional presentation, computer proficiency, and flexibility for rotating shifts are important. Experience with Marriott or similar hotel systems is an advantage. The role requires calm decision-making, reliable cash and record handling, and a genuinely hospitable attitude toward guests.
The Ritz-Carlton Kyoto is a luxury hotel operated by The Ritz-Carlton, part of Marriott International, one of the world’s largest hospitality companies. Located beside the Kamogawa River and close to Kyoto’s major cultural attractions, the hotel combines refined Japanese design, traditional Kyoto-inspired service, and international luxury standards. Its operations include guest rooms and suites, restaurants and bars, spa services, events, concierge support, and front-office services. The Ritz-Carlton brand is known for highly personalized hospitality, careful attention to detail, and strong service training. Employees work in a multicultural environment and are expected to anticipate guest needs, protect privacy, and maintain polished professional standards. Kyoto’s seasonal tourism creates a busy environment, particularly during spring, autumn, holidays, and major international travel periods.
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