Reservations Supervisor

Job Description

The Reservations Supervisor oversees daily reservations activity, ensuring accurate bookings, room availability, rate application, guest preferences, and effective communication with the front office and sales teams. Candidates typically need hotel reservations or front-office experience, strong knowledge of reservation systems and Microsoft Office, sound understanding of room types and rates, and good spoken and written English. Supervisory experience in an upscale hotel is advantageous. The role expects a customer-focused, organised, detail-oriented candidate who can coach team members, resolve booking issues, protect revenue, meet service standards, and work flexible shifts, including weekends and public holidays. Familiarity with Marriott systems and procedures would be beneficial.

Company Info

Palm Garden Hotel Putrajaya, a Tribute Portfolio Hotel, is an upscale property in Malaysia’s administrative capital, near IOI Resort City and major attractions such as Putrajaya’s lakes, mosques, parks, and government precinct. As part of Marriott International’s Tribute Portfolio, the hotel operates within a global hospitality network while retaining its own local character and design identity. It serves business travellers, government visitors, leisure guests, wedding parties, and conference groups. Hotel operations typically include accommodation, dining, events, meetings, and guest recreation facilities. Employees can benefit from exposure to international service standards, Marriott-related training, and career opportunities across a large global hotel group. The property is also conveniently located for access to Kuala Lumpur International Airport and the wider Klang Valley.

Destination Guide

Malaysia offers hospitality opportunities in Kuala Lumpur, Putrajaya, Penang, Langkawi, Sabah, Sarawak, and resort islands such as Redang and Perhentian. Hotels commonly recruit for front office, reservations, food and beverage, housekeeping, culinary, sales, and guest activities. Malaysian culture is welcoming and multicultural, combining Malay, Chinese, Indian, Indigenous, and international influences. Everyday life offers excellent food, affordable transport, modern shopping, tropical weather, and easy access to beaches, rainforests, and city attractions. Putrajaya is quieter and more planned than Kuala Lumpur, with a lower-key lifestyle and reasonable commuting access. Foreign employees generally need an employer-sponsored Employment Pass, with approval handled through Malaysian immigration authorities; requirements vary by nationality, salary, and position. Secure a written offer and approved pass before working. Housing, healthcare, transport, and relocation costs should be discussed with the employer.