Guest Experience Expert

Job Description

The Guest Experience Expert welcomes guests, supports check-in and check-out, responds to requests, provides local information, resolves concerns, and helps create a smooth, personalized stay. Candidates should have strong communication and customer-service skills, a professional appearance, attention to detail, and the ability to remain calm and helpful in a busy hotel environment. Previous front-office, hospitality, or guest-service experience is advantageous. The role requires flexibility to work rotating shifts, weekends, and holidays, together with basic computer proficiency and the ability to coordinate effectively with other departments.

Company Info

Sheraton Manila Hotel at Newport World Resorts is part of Marriott International, one of the world's largest hospitality companies. Sheraton is a globally recognized full-service hotel brand serving business and leisure travelers through comfortable accommodation, dining, meetings, recreation, and attentive service. The Manila property is located within Newport World Resorts in Pasay City, close to Ninoy Aquino International Airport, entertainment venues, shopping, restaurants, and casinos. Marriott hotels generally emphasize guest satisfaction, professional service, teamwork, inclusion, and opportunities for career development. Employees may receive structured training and access to benefits that vary by position and local employment conditions. In this role, the successful candidate would represent both Sheraton and Marriott by creating welcoming experiences and responding confidently to guests' needs throughout their stay.

Destination Guide

The Philippines offers hospitality, tourism, airline, retail, technology, education, and business-process jobs, with the strongest opportunities in Metro Manila, Cebu, Boracay, Palawan, and major resort destinations. Filipino culture is friendly, family-oriented, and community-minded; English is widely used, especially in hotels and offices. Lifestyle varies from fast-paced urban living in Manila to a more relaxed beach-centered pace on islands such as Cebu, Bohol, Siargao, and Palawan. Costs are generally lower than in many Western countries, although central Manila housing can be expensive. Foreign workers normally need an employer-sponsored work permit and an appropriate visa, while tourists cannot legally work. Relocating typically involves securing a written offer, confirming sponsorship, arranging accommodation, obtaining health insurance, and preparing for tropical weather, traffic, and occasional typhoons. Local salaries should be compared carefully with housing and transport costs.