Porter

Job Description

The Porter supports guests on arrival, departure and throughout their stay by welcoming them, handling luggage, escorting guests to rooms, arranging transportation and providing information about hotel facilities and Brisbane attractions. Requirements typically include customer-service experience, professional presentation, good communication skills and the ability to work flexible shifts, including weekends and public holidays. A valid driver’s licence may be useful, and physical fitness is important because the role involves standing, walking and lifting luggage. The successful candidate is expected to be courteous, reliable, attentive to detail and confident working with guests from diverse backgrounds while following Westin and Marriott service standards.

Company Info

The Westin Brisbane is a premium wellness-focused hotel operating under Westin Hotels & Resorts, part of Marriott International. Westin is known for its emphasis on wellbeing, restful stays and thoughtful guest service, with features commonly including the signature Heavenly Bed, fitness facilities, healthy dining options and programs designed to help travellers maintain their routines. The Brisbane property serves leisure guests, business travellers, groups and events in Queensland’s capital city. Employees work within Marriott’s international hospitality network and are generally expected to deliver polished, personalised service while supporting a welcoming and inclusive environment. Marriott International is one of the world’s largest hotel companies, with a broad portfolio of brands and opportunities for training, internal mobility and career development.

Destination Guide

Australia is a large country rather than an island destination, and Brisbane is a warm, growing city on the east coast of Queensland. Hospitality opportunities are available in hotels, resorts, restaurants, events and tourism, particularly in Brisbane, the Gold Coast, Sydney, Melbourne and regional destinations. Australian workplaces are generally multicultural, practical and informal, with strong emphasis on punctuality, workplace safety, fair treatment and customer service. Brisbane offers a relaxed lifestyle, outdoor activities, public transport, river precincts and easy access to beaches and national parks. International workers usually need an appropriate visa, such as a Working Holiday visa, student visa with work rights, employer-sponsored visa or skilled visa. Check current requirements with the Australian Department of Home Affairs. Relocating requires evidence of funds, accommodation planning, tax and banking arrangements, health insurance where relevant, and an Australian bank account and tax file number.