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Guest Services Agent

Australia The Westin Brisbane Approximately AUD $58,000–$70,000 per year, potentially including superannuation and penalties*
Job Description

The Guest Services Agent welcomes guests, manages check-in and check-out, handles reservations and payments, responds to enquiries, coordinates requests with other departments, and helps create a smooth Westin guest experience. Candidates should have strong communication and customer-service skills, a professional presentation, sound computer ability, and excellent attention to detail. Previous hotel, front-office, or guest-services experience is advantageous. The role requires flexibility to work varied shifts, including mornings, evenings, weekends, and public holidays. Candidates are expected to remain calm under pressure, resolve concerns courteously, follow Marriott and hotel procedures, and maintain a genuine, wellness-focused approach to hospitality.

Company Info

The Westin Brisbane is part of Westin Hotels & Resorts, Marriott International’s global premium wellness-focused hotel brand. Westin properties aim to help guests feel well while travelling through thoughtful service, comfortable accommodation, nutritious dining, fitness facilities, and wellbeing programs. The Brisbane hotel serves leisure and business travellers and operates within Marriott International, one of the world’s largest hospitality companies. Marriott provides employees with opportunities across hotels, resorts, food and beverage, guest services, and corporate operations, together with training and internal career development. Team members are expected to deliver dependable service, reflect the Westin brand’s wellbeing values, and create welcoming experiences for guests from Australia and around the world. Conditions, benefits, and career opportunities depend on the specific employment contract and applicable Australian workplace laws.

Destination Guide

Australia offers hospitality opportunities in Brisbane, Sydney, Melbourne, Perth, the Gold Coast, Cairns, and regional resort destinations. Hotels commonly recruit guest-service agents, front-office staff, food-and-beverage teams, housekeeping employees, and supervisors. Australian workplace culture generally values punctuality, direct but friendly communication, teamwork, inclusion, and work-life balance. Lifestyle varies from city living and cultural events to beaches, outdoor activities, and a relaxed café culture. International applicants should check visa eligibility before accepting a role. Working Holiday visas, including subclasses 417 and 462, may suit eligible young travellers, while employer-sponsored and skilled visas have different requirements. Employers may require valid work rights, English communication skills, police checks, and relevant qualifications or experience. Brisbane has warm weather, good public transport, and a comparatively relaxed pace, but applicants should budget carefully for rent, transport, healthcare, and relocation costs.