Guest Experience Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Experience Supervisor supports smooth guest arrivals, departures and daily hotel services while ensuring an outstanding experience. The role typically requires a diploma or equivalent in hospitality, hotel management or a related field, along with supervisory experience in a hotel or customer-service environment. Candidates should be confident communicators, well presented, service-oriented and comfortable handling complaints, special requests and VIP arrangements. Familiarity with front-office procedures, hotel systems and Marriott service standards is advantageous. The successful candidate is expected to lead by example, coordinate effectively with other departments, maintain accurate records and remain calm and professional during busy periods. Flexibility to work shifts, weekends and public holidays is essential.

About the employer

Sheraton Petaling Jaya Hotel is an upscale Marriott International property located in Petaling Jaya, Selangor, close to Kuala Lumpur's business districts, shopping areas and transport links. The hotel serves corporate travellers, leisure guests, meetings and social events, offering guestrooms, restaurants, event facilities and guest-focused services. Sheraton is one of Marriott's established global hotel brands, known for welcoming communal spaces, dependable hospitality and strong connections with local communities. Employees generally work within Marriott's international service culture, with opportunities to develop skills in guest relations, hotel operations and leadership. The property attracts both domestic and international visitors and operates in a busy urban market, making it suitable for candidates who enjoy multicultural workplaces, high service standards and varied guest interactions.