Guest Experience Supervisor

Job Description

The Guest Experience Supervisor supports smooth guest arrivals, departures and daily hotel services while ensuring an outstanding experience. The role typically requires a diploma or equivalent in hospitality, hotel management or a related field, along with supervisory experience in a hotel or customer-service environment. Candidates should be confident communicators, well presented, service-oriented and comfortable handling complaints, special requests and VIP arrangements. Familiarity with front-office procedures, hotel systems and Marriott service standards is advantageous. The successful candidate is expected to lead by example, coordinate effectively with other departments, maintain accurate records and remain calm and professional during busy periods. Flexibility to work shifts, weekends and public holidays is essential.

Company Info

Sheraton Petaling Jaya Hotel is an upscale Marriott International property located in Petaling Jaya, Selangor, close to Kuala Lumpur's business districts, shopping areas and transport links. The hotel serves corporate travellers, leisure guests, meetings and social events, offering guestrooms, restaurants, event facilities and guest-focused services. Sheraton is one of Marriott's established global hotel brands, known for welcoming communal spaces, dependable hospitality and strong connections with local communities. Employees generally work within Marriott's international service culture, with opportunities to develop skills in guest relations, hotel operations and leadership. The property attracts both domestic and international visitors and operates in a busy urban market, making it suitable for candidates who enjoy multicultural workplaces, high service standards and varied guest interactions.

Destination Guide

Malaysia offers hospitality, tourism, retail, food and beverage, aviation and business-service opportunities, particularly in Kuala Lumpur, Selangor, Penang, Langkawi, Sabah and Sarawak. Although much of the country is on the mainland, its islands provide popular destinations for resort and marine-tourism careers. The culture is multicultural, with Malay, Chinese, Indian and Indigenous influences; English is widely used in hotels, while Malay is the national language. Lifestyle costs vary, with Kuala Lumpur and Petaling Jaya generally more expensive than smaller towns or resort areas. Malaysia has beaches, rainforest, islands and excellent food, alongside modern urban amenities. Foreign employees normally need an employer-sponsored Employment Pass, and should confirm eligibility, medical checks and immigration requirements before relocating. Accommodation, transport and healthcare should be researched in advance.