F&B Service Supervisor - Banquet

Job Description

The F&B Service Supervisor – Banquet is responsible for coordinating banquet service, supervising servers, preparing event spaces, and ensuring guests receive efficient, courteous service. Requirements typically include previous experience in hotel, restaurant, or banquet operations, strong communication skills, knowledge of food and beverage service standards, and the ability to work shifts, weekends, and public holidays. The successful candidate is expected to brief and motivate the team, coordinate with kitchen and event departments, monitor presentation and service quality, handle guest requests professionally, and support smooth event setup and breakdown. Good organisation, attention to detail, physical stamina, and a customer-focused attitude are essential. Hospitality training and supervisory experience are advantageous.

Company Info

Sheraton Petaling Jaya Hotel is an upscale Marriott International property located in Petaling Jaya, Selangor, Malaysia. The hotel serves business and leisure travellers and offers guest rooms, restaurants, bars, meeting facilities, banquet venues, and recreational amenities. As part of the Sheraton brand, it focuses on welcoming service, comfortable stays, and spaces that bring guests and local communities together. Marriott International is one of the world’s largest hospitality companies, operating a broad portfolio of hotels and resorts across numerous countries and territories. Employees generally work within established brand standards covering guest service, food and beverage operations, safety, teamwork, and professional conduct. The hotel’s location provides convenient access to Kuala Lumpur, corporate districts, shopping areas, and transport connections, making it an active environment for hospitality professionals seeking experience in events, dining, and full-service hotel operations.

Destination Guide

Malaysia is a multicultural country rather than a single island, with opportunities in hotels, resorts, restaurants, tourism, retail, technology, manufacturing, and business services. Kuala Lumpur and Selangor offer the widest range of hospitality and corporate roles, while Penang, Langkawi, Sabah, and Sarawak provide strong tourism employment. Malay, Chinese, Indian, and indigenous cultures influence food, festivals, languages, and daily life. Living costs vary: urban areas are more expensive, but public transport, local food, and healthcare can be relatively affordable. Employees enjoy a tropical climate, diverse cuisine, shopping, beaches, and access to nature. Foreign workers normally need an employer-sponsored employment pass or relevant work permit arranged before starting work; requirements depend on nationality, role, salary, and sector. Candidates should confirm sponsorship, accommodation, insurance, tax, contract terms, and relocation costs directly with the employer. English is widely used in hotels, while Malay is useful for daily life.