The Front Office Team Leader supports the Front Office Manager by supervising daily guest-service operations, coordinating arrivals and departures, handling enquiries and complaints, and ensuring accurate reservations, billing, and room-status information. Candidates are expected to have previous hotel reception or guest-services experience, strong communication and problem-solving skills, professional presentation, and confidence leading a team. Familiarity with hotel property-management systems, cash handling, and Australian service standards is advantageous. The role requires flexibility to work rotating shifts, including weekends and public holidays, while maintaining a welcoming, efficient, and consistently high standard of service.
JW Marriott Gold Coast Resort & Spa is a luxury Marriott International property located in Surfers Paradise, Queensland. The resort is known for premium accommodation, restaurants and bars, spa and wellness services, recreational facilities, event spaces, and distinctive guest experiences. As part of the JW Marriott brand, it focuses on refined hospitality, thoughtful personal service, wellbeing, and attention to detail. Employees typically work within an international hotel environment with structured training, Marriott benefits, and opportunities for career development across Australia and overseas. The Front Office team plays a central role in creating a smooth, personalised guest journey from arrival through departure, while representing the resort’s luxury standards and local Gold Coast character.
Australia is a strong destination for hospitality careers, particularly in Queensland, where resorts, hotels, restaurants, tourism operators, and events businesses regularly recruit. The Gold Coast offers a relaxed coastal lifestyle, beaches, warm weather, dining, nightlife, and outdoor activities, though rental costs and transport needs should be considered. Australian workplace culture generally values punctuality, teamwork, direct communication, workplace safety, and friendly but professional service. International applicants normally need a visa with work rights, such as a Working Holiday visa, employer-sponsored visa, or another eligible temporary or skilled visa. Requirements vary by nationality and occupation, so applicants should check the Australian Department of Home Affairs. Relocation planning should include accommodation, tax-file registration, banking, health insurance, and superannuation arrangements.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...