Guest Experience Expert (Front Office)

Job Description

The Guest Experience Expert supports front-desk and guest-service operations, including welcoming visitors, processing check-ins and check-outs, handling payments, answering questions, managing requests, and resolving issues in a friendly and efficient manner. Candidates should have strong communication and customer-service skills, a professional appearance, basic computer ability, and confidence working with guests from different backgrounds. Previous hotel, hospitality, or customer-facing experience is helpful, while fluency in English and Bahasa Malaysia is advantageous. The role requires flexibility to work shifts, weekends, and public holidays, along with a positive, energetic attitude suited to Moxy’s informal and social style.

Company Info

Moxy Putrajaya is part of Marriott International’s Moxy Hotels brand, a lifestyle hotel concept designed for modern, social-minded travelers. Moxy properties typically combine stylish, compact accommodation with lively public spaces, technology-friendly service, and a relaxed atmosphere. Guests are encouraged to socialize in the lobby, which often functions as a bar, lounge, and community hub. Located in Putrajaya, Malaysia’s planned administrative capital, the hotel serves leisure visitors, business travelers, and guests attending events in the surrounding area. Marriott International is one of the world’s largest hospitality companies, operating a broad portfolio of hotels and resorts across numerous countries. Employees generally benefit from structured training, international service standards, career mobility, and access to Marriott’s global hospitality network.

Destination Guide

Malaysia offers varied opportunities in hotels, restaurants, tourism, retail, technology, education, and international business. For island living, Langkawi is popular for resorts, beaches, and a slower lifestyle, while Penang combines heritage culture, excellent food, urban amenities, and a strong hospitality sector. Sabah and Sarawak on Borneo provide opportunities in eco-tourism and nature-based travel. Malaysian culture is diverse, blending Malay, Chinese, Indian, and Indigenous traditions, with festivals and food reflecting this mix. Living costs are generally moderate, though island resorts can be more expensive. Putrajaya itself is not an island; it is a modern city near Kuala Lumpur with good roads and public transport connections. Foreign employees normally need an employer-sponsored Employment Pass, while short-term visits do not permit employment. Candidates should confirm visa eligibility, medical requirements, accommodation, transport, and relocation costs with the employer before moving.