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Butler Supervisor - Residential Services

Malaysia The St. Regis Residences Kuala Lumpur MYR 4,500–MYR 7,000 per month*
Job Description

The Butler Supervisor oversees daily residential butler operations, ensuring residents receive discreet, personalized and consistently excellent service. Requirements typically include luxury hospitality or residential services experience, supervisory ability, strong communication skills, professional grooming, and good knowledge of English; additional languages are advantageous. The successful candidate is expected to coordinate the team, manage requests and special arrangements, resolve concerns promptly, maintain service standards, and work closely with housekeeping, engineering, security and other departments. Flexibility is essential, as the role may involve shifts, weekends and public holidays. A calm manner, attention to detail, confidentiality, cultural awareness and a genuine commitment to resident satisfaction are especially important.

Company Info

The St. Regis Residences Kuala Lumpur is a luxury residential property associated with the St. Regis brand, part of Marriott International, one of the world's largest hotel companies. St. Regis is known for refined service, elegant design, personalized guest experiences and its signature butler tradition. The Kuala Lumpur residences cater to affluent residents and long-stay guests who expect privacy, comfort and highly attentive service. Residential teams typically work across front-of-house, housekeeping, engineering, security and lifestyle services to maintain a premium living environment. Marriott offers an international hospitality setting, structured operating standards and opportunities for career development across its global portfolio. The property is located in Kuala Lumpur, Malaysia's commercial and cultural capital, close to major business districts, shopping areas, restaurants and transport connections.

Destination Guide

Malaysia offers strong opportunities in hotels, serviced residences, restaurants, tourism, retail and international companies, particularly in Kuala Lumpur, Penang, Langkawi, Sabah and Sarawak. Kuala Lumpur provides a modern urban lifestyle, efficient shopping and dining options, international schools and good public transport, although traffic and rent can be significant. Malaysian culture blends Malay, Chinese, Indian and indigenous traditions, with diverse food, festivals and languages; English is widely used in business and hospitality. Popular island destinations such as Langkawi, Penang and the Perhentian Islands offer beaches, diving and a slower pace of life. Foreign employees generally need an employer-sponsored Employment Pass, with approval handled through the company and Malaysian authorities. Candidates should confirm salary, housing, medical coverage, tax obligations and relocation assistance before moving. Respect for local customs, appropriate workplace dress and awareness of Malaysia's tropical climate will help newcomers settle comfortably.

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