Butler Supervisor - Residential Services

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Butler Supervisor oversees daily residential butler operations, ensuring residents receive discreet, personalized and consistently excellent service. Requirements typically include luxury hospitality or residential services experience, supervisory ability, strong communication skills, professional grooming, and good knowledge of English; additional languages are advantageous. The successful candidate is expected to coordinate the team, manage requests and special arrangements, resolve concerns promptly, maintain service standards, and work closely with housekeeping, engineering, security and other departments. Flexibility is essential, as the role may involve shifts, weekends and public holidays. A calm manner, attention to detail, confidentiality, cultural awareness and a genuine commitment to resident satisfaction are especially important.

About the employer

The St. Regis Residences Kuala Lumpur is a luxury residential property associated with the St. Regis brand, part of Marriott International, one of the world's largest hotel companies. St. Regis is known for refined service, elegant design, personalized guest experiences and its signature butler tradition. The Kuala Lumpur residences cater to affluent residents and long-stay guests who expect privacy, comfort and highly attentive service. Residential teams typically work across front-of-house, housekeeping, engineering, security and lifestyle services to maintain a premium living environment. Marriott offers an international hospitality setting, structured operating standards and opportunities for career development across its global portfolio. The property is located in Kuala Lumpur, Malaysia's commercial and cultural capital, close to major business districts, shopping areas, restaurants and transport connections.