The Guest Arrival Expert welcomes guests, manages arrivals and departures, assists with luggage, coordinates transportation, provides directions and local information, and creates a smooth first impression. Candidates should have excellent communication and customer-service skills, a professional appearance, a friendly attitude, and the ability to remain calm in a busy hotel environment. Previous experience in guest services, front office, concierge, bell service, or a luxury hospitality setting is preferred. The role may require standing for long periods, handling luggage, working shifts, and supporting guests from diverse cultural backgrounds. Reliability, teamwork, attention to detail, and a willingness to follow Marriott and Sheraton service standards are expected.
Sheraton Mall of the Emirates Hotel Dubai is part of Sheraton Hotels & Resorts, a globally recognised Marriott International brand. The hotel is located beside Mall of the Emirates and is positioned for both business and leisure travellers visiting Dubai. It offers guest rooms, restaurants, meeting facilities, wellness services, and convenient access to shopping, entertainment, and public transport. Sheraton properties focus on warm hospitality, reliable service, and creating welcoming spaces where guests can connect and relax. Employees work within Marriott’s international standards for guest care, professionalism, safety, and responsible business practices. The company provides opportunities to work with a multicultural team and build experience in a major global hospitality organisation. Benefits and career-development opportunities vary according to the position, contract, and local employment terms.
The United Arab Emirates is not an island, but it offers a highly international lifestyle across Dubai, Abu Dhabi, and the other emirates. Hospitality, tourism, retail, aviation, restaurants, events, wellness, and facilities management provide many job opportunities. Dubai is fast-paced and multicultural, with modern malls, beaches, desert activities, excellent public transport, and a wide range of international food. The culture values respect, modesty, punctuality, family, and religious traditions; visitors should dress appropriately in public places and observe local laws. Most overseas employees need an employment visa sponsored by their employer. The company normally arranges work permits, medical tests, Emirates ID processing, and residency formalities. Before relocating, confirm salary, accommodation, transport, meals, insurance, working hours, annual leave, and return-ticket benefits. Living costs can be high, especially for private housing, so employer-provided accommodation is valuable.
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