Guest Experience Expert

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Experience Expert welcomes guests, manages check-in and check-out, responds to requests, provides local information, resolves concerns, and helps create a smooth and memorable stay. Candidates should have strong communication and customer-service skills, a professional appearance, good English, and confidence working with international guests. Previous hotel, front-office, or hospitality experience is preferred. The role requires flexibility for rotating shifts, weekends, and public holidays, along with basic computer and property-management-system skills. The successful candidate is expected to be attentive, courteous, calm under pressure, culturally aware, and able to work effectively with other hotel departments.

About the employer

Sheraton Mall of the Emirates Hotel, Dubai is a large upscale hotel operated under the Sheraton brand and part of Marriott International, one of the world's leading hospitality companies. The property is connected to Mall of the Emirates and is positioned close to Dubai's business districts, attractions, shopping, and transport links. It serves leisure travellers, families, corporate guests, and international groups, with accommodation, restaurants, meeting facilities, and guest services. Marriott promotes professional service, teamwork, inclusion, and opportunities for career development across its global hotel network. Employees commonly work in a multicultural environment and may receive benefits such as meals, transportation, accommodation or housing support, medical coverage, and travel-related discounts, depending on the position and local employment terms.