オペレーションマネージャー（Japanese Speaker）

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Operations Manager oversees daily hotel operations, coordinates front-of-house and service teams, maintains Marriott and Aloft standards, and supports guest satisfaction, staff performance, and financial results. Candidates should have solid hotel or hospitality management experience, strong leadership and problem-solving skills, and confidence working across departments. Japanese-language fluency is essential, with English communication ability likely required in this international hotel environment. The role expects a hands-on, guest-focused manager who can motivate diverse teams, respond calmly to operational issues, monitor service quality, and work flexible shifts, including weekends and holidays. Experience with Marriott systems or international lifestyle hotels would be advantageous.

About the employer

Aloft by Marriott Tokyo Ginza is a contemporary lifestyle hotel located in Tokyo’s Ginza district, one of the city’s best-known areas for shopping, dining, culture, and business. Aloft is Marriott International’s modern, music-focused hotel brand, designed for socially connected travelers and guests who value informal service, creative design, and lively public spaces. The hotel combines stylish guest rooms with food and beverage outlets, event areas, and social experiences suited to both international visitors and local guests. As part of Marriott International, it operates within a global hospitality network offering established service standards, training resources, and career mobility. The Tokyo Ginza property serves a diverse clientele, making communication skills, cultural awareness, teamwork, and consistent guest service particularly important for operational leadership roles.