オペレーションマネージャー（Japanese Speaker）

Job Description

The Operations Manager oversees daily hotel operations, coordinates front-of-house and service teams, maintains Marriott and Aloft standards, and supports guest satisfaction, staff performance, and financial results. Candidates should have solid hotel or hospitality management experience, strong leadership and problem-solving skills, and confidence working across departments. Japanese-language fluency is essential, with English communication ability likely required in this international hotel environment. The role expects a hands-on, guest-focused manager who can motivate diverse teams, respond calmly to operational issues, monitor service quality, and work flexible shifts, including weekends and holidays. Experience with Marriott systems or international lifestyle hotels would be advantageous.

Company Info

Aloft by Marriott Tokyo Ginza is a contemporary lifestyle hotel located in Tokyo’s Ginza district, one of the city’s best-known areas for shopping, dining, culture, and business. Aloft is Marriott International’s modern, music-focused hotel brand, designed for socially connected travelers and guests who value informal service, creative design, and lively public spaces. The hotel combines stylish guest rooms with food and beverage outlets, event areas, and social experiences suited to both international visitors and local guests. As part of Marriott International, it operates within a global hospitality network offering established service standards, training resources, and career mobility. The Tokyo Ginza property serves a diverse clientele, making communication skills, cultural awareness, teamwork, and consistent guest service particularly important for operational leadership roles.

Destination Guide

Japan offers hospitality, tourism, food service, retail, technology, and education opportunities, especially in Tokyo, Osaka, Kyoto, Okinawa, and major resort destinations. The culture values punctuality, respect, cleanliness, attention to detail, and teamwork. Tokyo provides excellent public transport, international dining, entertainment, and career development, although housing and daily expenses can be high. Workplaces may be structured and service expectations demanding, but employees can benefit from strong infrastructure and a safe, convenient lifestyle. Foreign nationals generally need an employer-sponsored work visa matching their occupation; hospitality roles commonly require the appropriate Engineer/Specialist in Humanities/International Services status, while senior managers may qualify under management-related categories. Applicants should confirm requirements with the employer and Japanese immigration authorities. Relocation typically involves securing housing, registering residency, obtaining health insurance, and arranging a residence card and bank account. Japanese ability is a major advantage for guest-facing hotel positions.