Sales Reservation Agent

Job Description

The Sales Reservation Agent handles guest enquiries, room reservations, rate information, amendments, cancellations, and sales opportunities through telephone, email, and other booking channels. Candidates typically need hospitality, reservations, customer service, or sales experience, good English communication skills, computer proficiency, and confidence using hotel reservation systems. Knowledge of additional languages and local market conditions is advantageous. The role expects a professional, responsive, target-oriented person who can convert enquiries into bookings, provide accurate information, protect guest privacy, and deliver warm service. Flexibility for shifts, weekends, and public holidays is normally required. Strong attention to detail, teamwork, problem-solving, and the ability to remain calm during busy periods are important.

Company Info

Fairfield by Marriott Chow Kit Kuala Lumpur is part of Fairfield by Marriott, Marriott International’s global hotel brand focused on dependable accommodation, practical comfort, and friendly service at accessible prices. The hotel is located in Kuala Lumpur’s Chow Kit area, a lively district known for local markets, restaurants, public transport connections, and easy access to central business and shopping areas. As a Marriott property, it generally follows international standards for guest service, reservations, safety, training, and operational quality. Employees may benefit from structured hospitality development, Marriott’s global network, staff discounts, and opportunities to progress within the company, subject to local employment terms. The Sales Reservation Agent supports the hotel’s commercial performance by responding to booking enquiries, promoting rooms and packages, maintaining reservation accuracy, and helping create a smooth experience before guests arrive.

Destination Guide

Malaysia offers varied hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Sabah, and Sarawak, including hotels, resorts, restaurants, tourism companies, and travel services. Kuala Lumpur provides the widest range of jobs and a modern urban lifestyle, while island destinations such as Langkawi and Penang offer beaches, outdoor activities, and a slower pace. Malaysian culture is multicultural, with Malay, Chinese, Indian, and indigenous influences reflected in food, festivals, languages, and daily life. English is widely used in hotels, although Malay and additional languages can improve employability. Foreign workers generally need an approved employment pass or relevant work permit arranged by the employer before working legally; requirements vary by nationality and position. Relocation costs, accommodation, transport, healthcare, and contract benefits should be confirmed in writing. Malaysia is warm year-round, with heavier monsoon periods varying by region.