Front Office Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Manager oversees daily reception operations, including check-in and check-out, guest requests, room assignment, billing coordination, and service recovery. Candidates typically need previous front-office or hotel supervisory experience, strong communication skills, knowledge of hotel systems, and professional Japanese and English ability; additional languages are advantageous. The role requires leadership, organization, sound judgment, and a genuine commitment to guest satisfaction. The successful candidate is expected to coach team members, maintain Marriott service standards, handle complaints calmly, coordinate with housekeeping and other departments, monitor operational performance, and support a welcoming, efficient guest experience. Flexibility for shifts, weekends, and public holidays is normally required.

About the employer

Marriott International is one of the world's largest hospitality companies, operating and franchising a broad portfolio of hotels and resorts across numerous countries. Its brands range from premium full-service properties to lifestyle hotels such as Aloft, which is designed for modern, social-minded travelers and emphasizes contemporary design, technology, music, and flexible guest spaces. Aloft Tokyo Ginza is located in Tokyo's Ginza district, a well-known area for shopping, dining, entertainment, and business. Marriott places strong emphasis on guest service, operational consistency, associate development, inclusion, and career mobility. Employees may access structured training, international brand standards, and opportunities to progress across departments or properties. Exact employment conditions, benefits, and salary depend on the local operating company, experience, language ability, and the terms stated in the official vacancy.