Front Office Manager

Job Description

The Front Office Manager oversees daily reception operations, including check-in and check-out, guest requests, room assignment, billing coordination, and service recovery. Candidates typically need previous front-office or hotel supervisory experience, strong communication skills, knowledge of hotel systems, and professional Japanese and English ability; additional languages are advantageous. The role requires leadership, organization, sound judgment, and a genuine commitment to guest satisfaction. The successful candidate is expected to coach team members, maintain Marriott service standards, handle complaints calmly, coordinate with housekeeping and other departments, monitor operational performance, and support a welcoming, efficient guest experience. Flexibility for shifts, weekends, and public holidays is normally required.

Company Info

Marriott International is one of the world's largest hospitality companies, operating and franchising a broad portfolio of hotels and resorts across numerous countries. Its brands range from premium full-service properties to lifestyle hotels such as Aloft, which is designed for modern, social-minded travelers and emphasizes contemporary design, technology, music, and flexible guest spaces. Aloft Tokyo Ginza is located in Tokyo's Ginza district, a well-known area for shopping, dining, entertainment, and business. Marriott places strong emphasis on guest service, operational consistency, associate development, inclusion, and career mobility. Employees may access structured training, international brand standards, and opportunities to progress across departments or properties. Exact employment conditions, benefits, and salary depend on the local operating company, experience, language ability, and the terms stated in the official vacancy.

Destination Guide

Japan offers hospitality opportunities in Tokyo, Osaka, Kyoto, Okinawa, Hokkaido, and other major destinations, especially in hotels, restaurants, tourism, and guest services. Japanese workplace culture values punctuality, teamwork, respect, attention to detail, and polite communication. Tokyo provides excellent public transport, international communities, and extensive career options, although housing and daily expenses can be high. Outside the capital, living may be quieter and more affordable, with easier access to nature. Foreign employees generally need an appropriate work visa before starting employment; hotel roles may qualify under a relevant work status depending on duties, education, and employer sponsorship. Employers commonly request a valid passport, qualifications, background checks, and language ability. Relocating usually involves securing housing, registering an address, obtaining health insurance, and arranging a residence card. Learning practical Japanese is highly recommended for workplace integration and everyday life.