Duty Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager oversees daily hotel operations during assigned shifts, ensuring smooth guest arrivals and departures, prompt resolution of complaints, and strong coordination between Front Office, Housekeeping, Food and Beverage, Engineering, and Security. Candidates should have hotel operations experience, preferably in a luxury or international property, with strong communication, leadership, problem-solving, and decision-making skills. Familiarity with hotel systems, guest service standards, safety procedures, and Malaysian hospitality practices is beneficial. The successful candidate is expected to remain calm under pressure, maintain St. Regis service standards, support colleagues, monitor operational quality, and act as the senior manager on duty when required. Shift work, weekends, and public holidays are normally expected.

About the employer

The St. Regis Langkawi is a luxury resort operated under Marriott International, one of the world’s largest hospitality companies. Located on the southern tip of Langkawi, the resort combines refined St. Regis service with Malaysian culture, private beaches, scenic sea views, and high-end dining and spa facilities. St. Regis properties are known for personalized butler service, elegant accommodation, distinctive rituals, and attention to detail. Employees typically work in a multicultural environment serving international leisure and affluent resort guests. Marriott offers structured operating standards, training opportunities, and potential career mobility across its global hotel portfolio. The Langkawi property forms part of Malaysia’s premium tourism sector and focuses on creating memorable, highly personalized experiences while maintaining strong standards for safety, guest satisfaction, and professional hospitality.