Operations Expert

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Operations Expert supports smooth day-to-day hotel operations at Moxy Kyoto, creating a friendly and energetic guest experience. Responsibilities may include welcoming guests, assisting with check-in and check-out, handling requests, providing local information, supporting food and beverage service, processing payments, and coordinating with other departments. Candidates should have strong communication and customer-service skills, a positive and flexible attitude, attention to detail, and the ability to work effectively in a fast-paced, team-oriented environment. Previous hotel, restaurant, or customer-service experience is helpful. Fluency in Japanese is likely important, while English or other languages are valuable. The role requires shift work, including evenings, weekends, and holidays.

About the employer

Moxy Kyoto is a lifestyle hotel operated under Moxy Hotels, Marriott International’s youthful, design-led brand. Moxy properties combine stylish communal spaces, social programming, flexible service, and a lively atmosphere aimed at modern leisure and business travelers. Rather than relying on formal, traditional hotel service, the brand encourages associates to be approachable, energetic, and actively involved in creating a welcoming social environment. Moxy Kyoto reflects the character of Kyoto while offering contemporary accommodation, food and beverage options, and spaces for guests to work, relax, and meet. Marriott International is one of the world’s largest hospitality companies, with a global portfolio of hotels and resorts across numerous brands. Employees typically benefit from international career opportunities, structured training, employee travel programs, and exposure to established hotel operating standards.