Guest Experience Expert

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Experience Expert welcomes guests, handles check-in and check-out, responds to requests, provides local information, manages guest concerns, and helps create a smooth and memorable stay. Candidates should have strong communication and customer-service skills, a professional appearance, basic computer knowledge, and the ability to remain calm under pressure. Previous hotel or front-office experience is preferred, while fluency in English is generally expected; Arabic or additional languages are an advantage. The role requires flexibility to work shifts, weekends, and holidays, along with a friendly, attentive, and service-focused approach.

About the employer

Sheraton Bahrain Hotel is an established luxury hotel in Manama, serving business and leisure travelers with guest rooms, restaurants, meeting facilities, wellness amenities, and event services. It operates under the Sheraton brand, part of Marriott International, one of the world's largest hospitality companies. Sheraton properties are known for welcoming public spaces, international service standards, and a focus on helping guests connect with the destination and each other. Employees typically work in a multicultural environment and may receive Marriott-related training, career development opportunities, staff meals, discounts, and other benefits depending on the position and employment package. The hotel serves corporate guests, families, tourists, and conference or event visitors, making guest-experience roles important to maintaining service quality and encouraging repeat business.