Front Office Duty Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Duty Manager oversees daily hotel reception and guest services operations at W Melbourne. Requirements typically include previous front-office or supervisory experience in a hotel, strong knowledge of guest service procedures, excellent communication skills, and the ability to use property-management systems. The candidate is expected to lead and support the front-office team, manage arrivals and departures, resolve guest concerns professionally, coordinate with other departments, monitor service standards, and handle operational issues during assigned shifts. Flexibility to work mornings, evenings, weekends, and public holidays is essential. A professional appearance, leadership ability, sound judgement, and a genuine interest in creating memorable guest experiences are also expected.

About the employer

Marriott International is one of the world's largest hospitality companies, operating a broad portfolio of hotels and resorts across many countries. Its brands range from luxury properties to select-service and lifestyle hotels, including W Hotels. W Melbourne is a contemporary luxury hotel in Melbourne's CBD, combining design-led accommodation, restaurants, bars, entertainment, and distinctive guest experiences. As part of Marriott, the property provides employees with access to structured training, global career opportunities, hotel discounts, and established operational standards. W Hotels generally promote an energetic, modern, and individual service style, with emphasis on creativity, guest engagement, and a vibrant workplace culture. Employees are expected to uphold Marriott's service principles while contributing to the property's unique local identity and high standards of hospitality.