Assistant Manager - Welcome (Duty Manager)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Assistant Manager – Welcome (Duty Manager) supports daily front-office operations at W Bangkok, ensuring smooth arrivals, departures, guest requests, complaint handling, and coordination with hotel departments. Candidates should have previous experience in hotel reception, guest services, or a similar supervisory position, along with strong communication, problem-solving, and leadership skills. Fluency in English and familiarity with hotel property-management systems are normally expected; Thai language skills are an advantage. The role requires a polished appearance, flexibility to work shifts, weekends, and holidays, and a genuine interest in delivering W’s energetic, personalized guest experience. The successful candidate will remain calm under pressure, coach associates, and take responsibility for hotel operations while on duty.

About the employer

W Bangkok is a luxury lifestyle hotel operated under the W Hotels brand, part of Marriott International. Located in Bangkok’s Sathorn district, the hotel combines contemporary design, music, fashion, nightlife, and highly personalized service. W Hotels is known for its distinctive, playful approach to luxury hospitality, with vibrant public spaces, destination restaurants and bars, and the Whatever/Whenever service philosophy. Marriott International is one of the world’s largest hotel companies, with a broad portfolio of international brands and career opportunities across hotels, resorts, and corporate offices. Employees typically work in a fast-paced, multicultural environment with access to Marriott training, internal mobility, and associate benefits, subject to local terms and eligibility. The role supports W Bangkok’s commitment to memorable guest experiences and confident, modern hospitality.