Guest Experience Expert

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Experience Expert welcomes guests, assists with check-in and check-out, handles requests, provides local information, resolves service concerns, and helps create a smooth and memorable stay. Candidates should have previous experience in guest services, front office, or hospitality, strong spoken English, professional communication skills, and a friendly, service-oriented attitude. Thai language skills and knowledge of hotel systems such as Opera are advantageous. The role requires flexibility to work shifts, weekends, and public holidays, along with the ability to remain calm under pressure, work effectively with different departments, and maintain Marriott’s standards for appearance, courtesy, confidentiality, and guest satisfaction.

About the employer

Phuket Marriott Resort & Spa, Merlin Beach is a large beachfront resort operated by Marriott International, one of the world’s leading hotel companies. Located on Tri-Trang Beach near Patong, the resort offers accommodation, restaurants and bars, pools, spa facilities, family activities, meeting spaces, and access to Phuket’s coastal attractions. Marriott is known for structured hospitality standards, international career opportunities, employee training, and guest-focused service. Team members commonly work in a multicultural environment and collaborate across front office, food and beverage, housekeeping, recreation, and support departments. Employment benefits may include service charge, meals, uniforms, staff accommodation or transport assistance, discounts through Marriott’s employee travel programs, and opportunities for internal advancement, although specific benefits depend on the employment contract and local policy.