Telephone Operator

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Telephone Operator is responsible for handling internal and external calls, transferring guests to the correct departments, taking messages, providing basic hotel information, and responding to guest requests professionally. Requirements typically include previous experience in hotel communications, front office, or customer service; clear spoken English; good telephone etiquette; basic computer skills; and the ability to remain calm and organized in a busy environment. Knowledge of additional languages and familiarity with Marriott service standards are advantageous. The successful candidate is expected to provide warm, accurate, and efficient service, protect guest confidentiality, record messages correctly, and coordinate closely with hotel departments.

About the employer

Aloft by Marriott Palm Jumeirah is a contemporary lifestyle hotel located on Dubai’s Palm Jumeirah, operated under the Aloft brand of Marriott International. Aloft hotels are designed for modern, socially connected travelers, combining stylish accommodation with energetic public spaces, dining, music, and technology-focused service. The property welcomes leisure and business guests and offers opportunities across front office, food and beverage, housekeeping, engineering, and guest services. Marriott International is one of the world’s largest hospitality companies, with a broad portfolio of hotel brands and a strong focus on associate development, guest satisfaction, inclusion, and consistent service standards. Employees typically work in a multicultural environment and may receive benefits such as accommodation or housing allowance, meals, transportation, medical coverage, training, and opportunities for internal career progression, depending on the contract.