F&B Support Expert (F&B Reservations Agent)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The F&B Support Expert (F&B Reservations Agent) manages restaurant reservations and supports guests before and during their dining experience. Requirements typically include strong communication and customer-service skills, professional telephone manner, attention to detail, basic computer knowledge, and good spoken English; additional languages and hotel or restaurant experience are advantageous. The candidate is expected to handle bookings accurately, explain dining options, coordinate with restaurant teams, respond promptly to guest requests, and maintain Marriott service standards. Flexibility is important, as the role may involve rotating shifts, weekends, and public holidays in a busy luxury hotel environment.

About the employer

Marriott Marquis City Center Doha Hotel is a large luxury hotel in Doha, Qatar, connected to the City Center Doha shopping mall and located in the West Bay business district. It is part of Marriott International, one of the world's largest hospitality companies, operating a broad portfolio of hotels and resorts internationally. The property serves business travelers, leisure guests, families, and visitors attending conferences or events. Its facilities generally include several restaurants and bars, meeting and event spaces, guest rooms and suites, fitness and wellness facilities, and leisure amenities. Employees work in a multicultural environment and are expected to provide polished, attentive service in line with Marriott's hospitality standards. The hotel offers opportunities across food and beverage, rooms, culinary, events, guest services, engineering, finance, and other hotel departments.