Cluster Reservations Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Cluster Reservations Agent manages room reservations for multiple Marriott properties, handling telephone, email, and online booking enquiries. Responsibilities include checking availability, applying rates and promotions, confirming, modifying, and cancelling reservations, maintaining accurate guest information, and coordinating with front office and sales teams. Candidates should have hospitality or reservations experience, strong communication and computer skills, attention to detail, and a professional customer-service approach. Familiarity with hotel property-management systems, Marriott standards, and English is typically expected; additional languages are an advantage. The role requires flexibility for shift work, the ability to manage high enquiry volumes, and confidence in offering suitable room and package options while protecting revenue and guest satisfaction.

About the employer

Marriott Marquis City Center Doha Hotel is a large luxury hotel in Doha, Qatar, connected to the City Center Doha shopping mall and located in the West Bay business district. The property offers guest rooms and suites, restaurants and bars, meeting and event facilities, leisure amenities, and services aimed at business and international travellers. It operates under Marriott International, one of the world’s largest hospitality companies, with a broad portfolio of hotel brands and a strong focus on guest service, operational standards, colleague development, and career mobility. A cluster reservations position may support more than one Marriott-managed property, requiring accurate coordination across hotels and close communication with reservations, revenue management, front office, sales, and housekeeping teams.