The Service Line Lead and Service Delivery Head for Master Data Management (MDM) is responsible for leading MDM services, ensuring reliable master-data governance, quality, platforms, processes, and service performance across DHL. Requirements typically include substantial experience in MDM, data governance, service management, or enterprise technology, together with strong knowledge of data quality, operating models, ITIL practices, and vendor management. The candidate is expected to lead teams, manage stakeholders, oversee service-level agreements, drive continuous improvement, control risks and costs, and translate business needs into scalable data services. Strong communication, strategic thinking, leadership, and experience working across international organizations are essential.
DHL is a global logistics and supply-chain company operating across more than 220 countries and territories. Its businesses cover express delivery, freight transportation, supply-chain management, e-commerce logistics, and specialized business services. DHL is part of DHL Group and employs a large international workforce supported by digital platforms, shared-service centers, and technology teams. In the Philippines, the company has significant operations in logistics, customer support, finance, technology, and global business services. DHL promotes international collaboration, operational excellence, customer focus, sustainability, and employee development. A senior MDM service leader would typically work with business units, technology teams, data owners, and regional stakeholders to strengthen data-driven operations and ensure consistent, secure, and efficient service delivery.
The Philippines offers opportunities in logistics, shared services, IT, finance, customer operations, and digital technology, especially in Metro Manila, Cebu, and Clark. Filipino culture is generally warm, family-oriented, hospitable, and comfortable with English in professional settings. Lifestyle varies from busy urban living to more relaxed coastal and provincial communities, with relatively affordable food, transport, and domestic travel compared with many international locations. Foreign professionals normally need an appropriate work visa or permit sponsored by their employer; requirements depend on nationality, contract, and role. Relocating to Manila provides the widest access to international schools, healthcare, offices, and amenities, but involves traffic and higher housing costs. Cebu offers a more relaxed environment with strong business-process and technology sectors. Candidates should confirm visa sponsorship, taxation, healthcare, housing, and relocation benefits directly with DHL before accepting an offer.
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