The Specialist - Air Freight role typically supports international airfreight shipments from booking and documentation through customs coordination, tracking, delivery, and customer updates. Requirements generally include experience in freight forwarding, air cargo, logistics, or customer service; familiarity with shipment documentation, airline processes, customs requirements, and logistics systems; good English communication and attention to detail; and the ability to manage deadlines in a fast-paced environment. Candidates are expected to coordinate effectively with customers, airlines, customs brokers, and internal teams, resolve shipment exceptions, maintain accurate records, follow safety and compliance procedures, and provide reliable service. A logistics-related qualification and knowledge of import and export regulations may be advantageous.
DHL is a global logistics and supply chain company operating across more than 220 countries and territories. Its businesses cover express delivery, air and ocean freight, road transportation, contract logistics, warehousing, customs support, and supply chain solutions. DHL is part of DHL Group and serves businesses ranging from small enterprises to large multinational organizations. In the Philippines, the company supports international shipping, freight forwarding, customs coordination, distribution, and time-sensitive delivery services. Employees commonly work in collaborative, process-driven environments where customer service, operational accuracy, compliance, and shipment visibility are important. DHL also places strong emphasis on safety, sustainability, technology, and continuous improvement. Compensation and benefits vary according to the business unit, experience, location, and employment level.
The Philippines is an archipelago with major employment centers in Metro Manila, Cebu, Clark, and Davao. Logistics, freight forwarding, aviation, warehousing, shared services, manufacturing, tourism, and technology provide opportunities for both local and international professionals. Filipino culture is generally welcoming, family-oriented, and community-minded, with English widely used in business. Metro Manila offers the broadest career market but has heavy traffic and higher living costs; Cebu and Davao provide a more relaxed lifestyle, while Clark is an expanding logistics and aviation hub. Rent, transport, and food costs vary considerably by island and city. Foreign nationals usually need an employer-sponsored work permit and appropriate visa, while short-term visitors cannot legally work. Relocating employees should arrange employment documentation, health insurance, accommodation, tax registration, and local banking before arrival. Tropical weather, seasonal typhoons, and island-to-island travel should also be considered.
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