Executive, Domestic (Customer Service)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Executive, Domestic (Customer Service) role supports customers with shipment bookings, delivery updates, tracking enquiries, complaints, and service-related requests within Malaysia. Requirements typically include a diploma or degree, customer service or logistics experience, good spoken and written English and Malay, basic computer skills, and the ability to work with customer-service systems and Microsoft Office. The successful candidate is expected to communicate professionally, respond promptly, resolve issues accurately, coordinate with operations teams, and maintain high service standards. Strong organisation, attention to detail, patience, teamwork, and the ability to manage multiple enquiries in a fast-paced environment are important.

About the employer

DHL is a global logistics and supply-chain company operating in more than 220 countries and territories. It provides express delivery, freight transportation, contract logistics, e-commerce fulfilment, warehousing, and supply-chain management services. In Malaysia, DHL supports businesses and consumers through domestic and international parcel delivery, customs assistance, freight services, and integrated logistics solutions. The company is part of DHL Group and is recognised for its international network, operational expertise, technology use, and focus on dependable delivery. Employees typically work in a structured, performance-oriented environment where customer service, safety, compliance, teamwork, and continuous improvement are important. Career opportunities are available across customer support, transport, warehouse operations, sales, technology, engineering, and management.