Senior Product Manager Grab Support

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

Grab is seeking a Senior Product Manager to lead the development and improvement of Grab Support, its customer and partner support experience. The role typically requires several years of product management experience, strong analytical and problem-solving skills, familiarity with digital platforms, and the ability to work with engineering, design, operations, data, and regional teams. Candidates should be comfortable defining product strategy, prioritising roadmaps, using customer insights and metrics to guide decisions, and delivering reliable, scalable support solutions. Strong communication, stakeholder management, and an understanding of user journeys and service operations are expected. Experience with customer support technology, automation, artificial intelligence, or marketplace products would be advantageous.

About the employer

Grab is a Southeast Asian technology company headquartered in Singapore, operating across mobility, deliveries, and digital financial services. Its platform connects consumers with drivers, delivery partners, merchants, and businesses in multiple countries, including Malaysia. Grab began as a ride-hailing service and has expanded into food and parcel delivery, payments, lending, insurance, and other everyday services. The company employs technology, data, and local operational expertise to make services more accessible and convenient. In Malaysia, Grab has a significant presence in transport, food delivery, merchant services, and financial products. The company generally offers a fast-paced, regional working environment where product teams collaborate closely with engineering, design, commercial, and operations colleagues. Employees are expected to be customer-focused, comfortable with ambiguity, and capable of working across markets while delivering measurable improvements.