Grab is seeking a Senior Product Manager to lead the development and improvement of Grab Support, its customer and partner support experience. The role typically requires several years of product management experience, strong analytical and problem-solving skills, familiarity with digital platforms, and the ability to work with engineering, design, operations, data, and regional teams. Candidates should be comfortable defining product strategy, prioritising roadmaps, using customer insights and metrics to guide decisions, and delivering reliable, scalable support solutions. Strong communication, stakeholder management, and an understanding of user journeys and service operations are expected. Experience with customer support technology, automation, artificial intelligence, or marketplace products would be advantageous.
Grab is a Southeast Asian technology company headquartered in Singapore, operating across mobility, deliveries, and digital financial services. Its platform connects consumers with drivers, delivery partners, merchants, and businesses in multiple countries, including Malaysia. Grab began as a ride-hailing service and has expanded into food and parcel delivery, payments, lending, insurance, and other everyday services. The company employs technology, data, and local operational expertise to make services more accessible and convenient. In Malaysia, Grab has a significant presence in transport, food delivery, merchant services, and financial products. The company generally offers a fast-paced, regional working environment where product teams collaborate closely with engineering, design, commercial, and operations colleagues. Employees are expected to be customer-focused, comfortable with ambiguity, and capable of working across markets while delivering measurable improvements.
Malaysia offers strong opportunities in technology, product management, shared services, finance, logistics, tourism, and digital commerce, especially in Kuala Lumpur, Petaling Jaya, Penang, and Johor. Although Malaysia is a peninsula and part of Borneo rather than one island, it provides varied lifestyles: metropolitan city living, relaxed coastal areas, highland retreats, and multicultural communities. Malay, Chinese, Indian, and indigenous traditions shape the food, festivals, language, and daily life. Living costs are generally moderate compared with Singapore, though central Kuala Lumpur housing can be expensive. English is widely used in professional settings. Foreign professionals usually need an employment pass sponsored by their employer; the company normally handles the application and eligibility checks. Before relocating, arrange suitable accommodation, healthcare coverage, banking, tax registration, and documentation. Malaysia’s warm climate, public transport in major cities, and extensive food culture make it attractive for international employees.
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