Senior Associate - Billing

Job Description

The Senior Associate – Billing role at DHL in Malaysia is expected to manage accurate and timely customer billing, validate invoices, investigate discrepancies, process adjustments, and respond to billing-related queries. The position typically requires experience in invoicing, accounts receivable, finance operations, or shared-service environments, along with good Excel and accounting-system skills. Candidates should be detail-oriented, numerate, organized, and comfortable handling high transaction volumes and deadlines. Strong communication skills, customer focus, problem-solving ability, and the capacity to work independently and collaboratively are important. Experience with DHL systems, SAP, or logistics billing processes would be advantageous. Candidates may also need good English proficiency and the ability to support regional customers or internal stakeholders.

Company Info

DHL is a global logistics and supply-chain company operating in more than 220 countries and territories. It provides express delivery, freight transportation, warehousing, contract logistics, e-commerce fulfillment, and supply-chain management services. DHL is part of DHL Group, headquartered in Germany, and includes well-known divisions such as DHL Express, DHL Global Forwarding, DHL Supply Chain, and DHL eCommerce. In Malaysia, the company supports international trade through courier networks, freight services, distribution centers, and technology-enabled logistics solutions. Its finance and shared-service teams help maintain efficient billing, collections, reporting, and customer support across the region. DHL is generally recognized for structured processes, international career opportunities, training, and a strong focus on service quality, compliance, operational performance, and sustainability.

Destination Guide

Malaysia offers opportunities in logistics, finance shared services, technology, manufacturing, tourism, and customer operations, particularly around Kuala Lumpur, Selangor, Penang, and Johor. The country combines Malay, Chinese, Indian, and indigenous influences, with diverse food, festivals, languages, and religious traditions. Lifestyle costs are moderate compared with many major Asian cities, though central Kuala Lumpur and popular island destinations can be more expensive. Penang and Langkawi offer relaxed coastal living, while Kuala Lumpur provides broader professional opportunities. Foreign employees generally need employer sponsorship for an Employment Pass, and the employer normally handles the application. Requirements depend on salary, qualifications, nationality, and role. Relocating workers should arrange a valid passport, employment contract, medical or immigration documents, housing, banking, and health insurance. Malaysia has tropical weather year-round, with regional monsoon variations.