Senior Associate - Quality (Cash/Duty Recon)

Role summary

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The Senior Associate – Quality (Cash/Duty Recon) is expected to support accurate reconciliation of cash collections, customs duties, and related financial transactions. Requirements typically include a degree or diploma in accounting, finance, business, or a related discipline; experience in reconciliation, finance operations, customs processes, or shared services; strong Excel skills; and good attention to detail. The candidate should investigate discrepancies, maintain accurate records, meet service-level and quality targets, prepare reports, and communicate effectively with internal teams and operational stakeholders. Experience with finance systems, DHL processes, or audit and compliance controls would be advantageous. Reliability, analytical thinking, confidentiality, and the ability to work under deadlines are important.

About the employer

DHL is a global logistics and supply chain company operating across international express delivery, freight forwarding, contract logistics, and e-commerce. It serves businesses and consumers through a large worldwide network of transport hubs, warehouses, service centers, and technology-enabled supply chain solutions. In Malaysia, DHL supports international shipments, customs activities, warehousing, transportation, and related financial and customer operations. The company is known for structured processes, performance measurement, compliance controls, and investment in digital logistics capabilities. Its employees commonly work with multinational customers and cross-functional teams across different countries. A role in cash and duty reconciliation would typically contribute to financial accuracy, operational quality, regulatory compliance, and reliable service delivery. Candidates may benefit from DHL’s international environment, formal training, and opportunities to develop within logistics, finance, and shared-service functions.